Shipping Policy

1. Order Processing Time

Most standard orders are processed after order review and confirmation. Orders may require additional time if they include handmade products, seasonal stock, bulk quantities, manual payment verification, or destination-specific arrangements.

• Processing may begin only after the order is confirmed by our team.
• Manual payment methods may require verification before dispatch.
• Peak Basant season may increase preparation time for selected products.

2. Delivery Coverage Within Pakistan

KiteShop.pk may deliver to Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Gujranwala, Sialkot, Kasur, Multan, Peshawar, Quetta, and many other areas depending on courier service availability and operational conditions.

• Delivery availability depends on courier coverage.
• Some remote areas may require longer delivery times.
• Certain fragile or bulk orders may need special handling.

3. International Shipping

International shipping may be available for selected products and selected countries. Shipping cost, delivery time, and customs handling may vary depending on the destination and order contents.

• International shipping is subject to product size, quantity, and destination rules.
• Customers may be responsible for customs duties, taxes, or import-related charges unless otherwise agreed.
• Large or bulk festival shipments may require special quotation and handling.

4. Shipping Charges

Shipping charges may be calculated by country, city, shipping zone, package size, order value, quantity, and delivery method. Charges shown at checkout or communicated by our team are considered part of the final order cost unless revised for operational reasons.

• Pakistan and international charges may differ.
• Bulk and event orders may have custom shipping quotes.
• Promotional or free-shipping offers, if available, may apply only to selected orders.

5. Delivery Timelines

Estimated delivery times are shared for convenience only and are not guaranteed unless specifically confirmed. Timelines may be affected by stock position, dispatch queue, courier performance, customs clearance, holidays, severe weather, or unexpected operational issues.

• Major cities may receive orders faster than remote destinations.
• International orders generally take longer than domestic orders.
• Festival season may increase lead times due to high volume.

6. Bulk, Event & Seasonal Orders

Orders for Basant events, bulk kites, bulk reels, or festival packs may require dedicated packaging, separate dispatch planning, and advance confirmation. Delivery timing for such orders may differ from standard retail orders.

• Bulk orders may be dispatched in one or multiple consignments.
• Delivery timelines may depend on production schedule and stock readiness.
• Customers are encouraged to place festival orders well in advance.

11. Need a Custom Shipping Quote?

If your order is large, urgent, customized, event-based, or international, please contact us directly. Our team can guide you regarding shipping method, cost, expected timing, and special handling where possible.