Terms & Conditions

1. Website Use

By accessing KiteShop.pk, you agree to use the website lawfully and respectfully. You must not misuse the website, attempt unauthorized access, interfere with its operation, or submit false, harmful, or misleading information.

• You must provide accurate information when placing an order or sending an inquiry.
• You must not use the website for fraudulent, abusive, or unlawful purposes.
• We may limit or deny access if misuse is detected.

2. Product Information

We try to keep all product information accurate, including names, descriptions, images, stock, prices, and availability. However, small differences may occur due to handmade production, seasonal preparation, monitor/device display, or product updates.

• Product images may be for representation purposes only.
• Handmade or festival products may have slight variations in color, print, size, or finishing.
• Stock availability can change without prior notice.

3. Orders & Acceptance

When you place an order, it is treated as a request to purchase. KiteShop.pk reserves the right to review, confirm, reject, or cancel any order due to stock issues, pricing errors, shipping limitations, payment issues, suspicious activity, or any operational reason.

• Order confirmation may be sent by website, email, call, or message.
• An order is not final until accepted and processed by our team.
• Bulk or event orders may require additional confirmation.

4. Pricing & Currency

Prices displayed on KiteShop.pk may be shown in PKR and/or USD. Prices may change without notice due to material costs, seasonal demand, currency movement, or supplier changes.

• Any discount, sale price, or promotional price is subject to change or withdrawal.
• Shipping, handling, or payment fees may be added at checkout where applicable.
• For international orders, the final billed amount may vary due to payment gateway or conversion charges.

5. Payment Terms

We may offer multiple payment options such as manual transfer, wallet-based payment, cash on delivery, or online gateway payments. Payment method availability may vary by country, city, order size, or system status.

• Orders may remain pending until payment is verified where required.
• Manual payment methods may require a payment reference or proof.
• We reserve the right to cancel unpaid or unverifiable orders.

6. Shipping & Delivery

Delivery timelines may vary based on customer location, courier service, weather, stock availability, peak season demand, and order volume. Estimated delivery times are not guaranteed unless explicitly confirmed.

• Shipping charges may vary by city, country, or delivery zone.
• International customers are responsible for any customs or import-related obligations unless otherwise agreed.
• Large Basant, wholesale, or event orders may require special handling and separate timelines.

7. Returns, Refunds & Replacements

Return, refund, and replacement requests are subject to our separate Return & Refund Policy. Handmade, seasonal, bulk, customized, or used products may not be eligible for return except where required by law or agreed by our team.

• Please inspect your order upon receiving it.
• Report damaged or incorrect items within the required notice period.
• Eligibility rules, approval conditions, and refund timing are described in the policy page.

12. Governing Understanding

These terms are intended to regulate the relationship between KiteShop.pk and its users in a fair and practical manner. If any clause is found invalid or unenforceable, the remaining clauses will still continue to apply.

For questions about these terms, order conditions, or policy interpretation, please contact us directly through our website.